FAQs
Do you offer free shipping?
Yes, we do. Every order at Levuri includes delivery at no extra cost. There’s no minimum spend or hidden conditions, just a straightforward, hassle-free experience.
What is Levuri?
Levuri is an online store dedicated to offering carefully selected products designed to bring ease, style, and everyday value into your life. We focus on quality, simplicity, and a smooth shopping experience from start to finish.
How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days. In most cases, your parcel will arrive within 4–9 business days. Once your order is on its way, you’ll receive a tracking link to follow its journey.
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Maestro, Union Pay, Apple Pay and Google Pay. All payments are securely handled using encrypted technology.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we may be able to update or cancel it. Please contact us as soon as possible after placing your order, and we’ll do our best to assist.
What is your return policy?
If you’re not completely satisfied, you have 60 days from delivery to return your item. Simply email us at info@levuri.uk, and we’ll guide you through the next steps.
Do you ship internationally?
At the moment, we only deliver within the United Kingdom. Our focus is on providing a reliable and consistent service locally.
How long do refunds take?
After your return has been received and approved, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a few extra days for the funds to appear.
Is my personal and payment information safe?
Yes, your security is very important to us. We use secure systems to protect your data, and sensitive payment information is never stored on our servers.
Do you offer exchanges?
We do. If you’d prefer a different item, just reach out to us at info@levuri.uk and we’ll help arrange an exchange.
What if my order hasn’t arrived?
First, check your tracking link for the latest updates. If it’s been more than 7 business days and your order still hasn’t arrived, contact us at info@levuri.uk and we’ll investigate right away.
Still need help?
Our team is always ready to assist. Send us a message at info@levuri.uk and we’ll get back to you as quickly as possible.