Shipping policy
Cutoff time: 17:00 (GMT+00:00) Greenwich Mean Time (London)
Order processing time: 1-2 business days (Mon-Fri)
Delivery time: 3-7 business days (Mon-Fri)
Total shipping time from order to delivery: 4-9 business days
Below you will find an overview of our shipping costs by country, estimated delivery times, information about the couriers we use, and how to track your order.
Shipping from China
Our products are shipped from our warehouse in Guangzhou, China. Please take this into account when placing your order. Due to international shipping, customs fees or import duties may apply upon delivery. These costs are at the customer's expense and are not covered by Levuri
Processing Time:
Orders placed before 17:00 (GMT+00:00) are processed and prepared for shipment within 1–2 business days.
Delivery Time:
Our delivery time is 3–7 business days. Please note that this is an estimate and may vary depending on the destination and any customs delays. The total time from order to delivery, including processing, is 4–9 business days.
Shipping Options:
We offer standard free delivery within the United Kingdom. There are no additional shipping options.
Tracking:
Once an order has been dispatched, you will receive an email with a link to the tracking information for your order. This allows you to easily track your shipment and see when to expect it.
Returns
If you are not satisfied with your order, please contact us within 60 days of receiving your items at info@levuri.uk for further instructions on how to return your order. Please note that the cost of return shipping is the responsibility of the customer.
Important Notes
We are not responsible for any delays or damage that may occur during transit. We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.
Contact:
If you have any questions regarding our shipping or return policy, please contact us at info@levuri.uk. We will do our best to respond to your inquiry as quickly as possible.
Company Name: Scale Commerce LTD
Trade Name: Levuri
Company Registration Number: 16749620
Email Address: info@levuri.uk
Phone number: +447412825266
Registered Company Address: 72 Lytchett House, Poole, Dorset, BH16
Warehouse And Returns Centre: 3rd Floor, Building 22, Xinghua Industrial Park, Minsheng East Road, Bantian, Longhua, Shenzhen, China 518129
Customer service hours:
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
Average response time: within 12 hours